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You are here: Home > Services > Customer Suppor

Telemetry Solutions' Customer Support

Going Beyond Satisfaction

Welcome to The Telemetry Solutions Customer Support page. As a valued customer you have access to our full time customer support specialist, online tutorials, online troubleshooting guide as well as phone support during business hours.

As soon as your order ships from our shop our customer support specialist will email you with his contact information, directions for downloading a user manual while your shipment is en route to you and a packing list. In addition you will be directed to our online troubleshooting guide and tutorials so that you can get started learning about your equipment right away.

Customer support person for our wildlife GPS devices
Our Customer Support Specialist, Matt McDermott talks about our customer support in more depth.

Our recent random survey shows that none of our customers expressed any level of dissatisfaction that they received from Telemetry Solutions' customer support.

Pie chart of customer support satisfaction

In another survey, Customer Support was the most important factor for our customers in their decision making process when choosing a telemetry company.

Most important factor for our customers in their decision making process when choosing a telemetry company.

Please also visit our useful links:
  • Software & Manuals - Download the latest versions of our user software and product manuals.
  • Videos & Tutorials - Our videos will show you how to use our products and software.
  • Troubleshoot - If you have trouble with your equipment, we recommend that you first reference this page.
  • Satellite Data - For our Iridium product users to check their data.

Thank you and we look forward to serving you!

Telemetry Solutions Customer Support Team
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