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New technology

Over the holidays we installed a new and improved phone system in the office.  We anticipated that there would be some glitches so we set it up during that dead time between Christmas and New Years.  On the first day with the new system the phones basically did not work at all.    On the second day the phones worked but incoming calls all went straight to voice mail.  It has turned out to be a great system but it was frustrating getting it to work.  Then it occurred to me that this is how our customers  may feel sometimes.  There is a period of setting up all the software and hardware to work together and occasionally it requires the patience of Job.

However, in the past year we have made improvements to reduce these frustrations.  We have revised and improved the user manuals, started a FAQ section on the website, removed the password requirement from the software and manual download section of the website, improved the GPS antenna on the collars, improved and enhanced all product testing prior to shipping and made great improvements in our order forms for customized equipment.  There are several more things we did to make your life with our products easier but you get the picture.  Then, just when you thought it was safe to go back in the water, we have introduced a new activity data feature and the smart GPS feature.  Get your dialing finger ready boys and girls.  The difference between our experience with the phones and your experience with our products is that if you have a problem you can call (or Skype or email) and we help you right away………including weekends.

Quintin


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