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Direct client involvement

It is our clients and potential clients who inspire our new designs at Telemetry Solutions.  Your needs are what drives us every day.  This week we will ship a GPS collar that was specifically designed for cougars.  All it took for the client was to say that he wanted a package on the collar that was narrow (in the direction of chin to neck) because the cat needs to open its mouth wide.  And email isn’t all it’s cracked up to be.  For brainstorming ideas with a client the telephone or a meeting in person beats email hands down.  So I encourage any of you to phone me or email me and ask me to phone you.  I digress….back to the cougar GPS collar.  We design and manufacture all of our own housings for all of our GPS collars.  This was a pretty small order but that’s ok, I put Thinh on the project and we ended up with a great new housing.  Thinh may work for days on the initial design, bring it to me and then I call the customer to tell them what we came up with.  Sometimes it’s just what the doctor ordered and sometimes it’s back to the drawing board.

Last week I had an email from a scientist who is not a wildlife biologist, he needed to track an animal that is very small and he had pretty much given up finding what he needed.  I arranged a phone call.  After I understood his requirements I told him that we could build him a GPS datalogger that weighs 15 grams and it will be made exactly as he needs it.  Micro GPS is not really easy to make but we have been working on this for a long time.   This is the part of the job that I love.  So, if you have a need that isn’t being met or if you don’t even think it can be met, give me a call.  I practically live in my office and I’m easy to reach.

Quintin


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