Back to www.telemetrysolutions.com

Selling the idea to your boss

January 27th, 2010

Hey, you have a job, you’re getting paid, why go out on a limb with your boss?  If no one has used a GPS device in the way you are planning on using it why should you be first?  Possibly because you’ll have data vital to the work that you’re trying to do?

Have a new idea that no one has tried?  Found a telemetry company (that’s us) that is willing to customize a product to fit your needs?  Just think, when it works out you’ll be the hero.  If your boss is still on the fence, give me a call and we’ll see what we can do to help you persuade him.   In 2009 we made some bosses pretty happy.

Quintin

New technology

January 6th, 2010

Over the holidays we installed a new and improved phone system in the office.  We anticipated that there would be some glitches so we set it up during that dead time between Christmas and New Years.  On the first day with the new system the phones basically did not work at all.    On the second day the phones worked but incoming calls all went straight to voice mail.  It has turned out to be a great system but it was frustrating getting it to work.  Then it occurred to me that this is how our customers  may feel sometimes.  There is a period of setting up all the software and hardware to work together and occasionally it requires the patience of Job.

However, in the past year we have made improvements to reduce these frustrations.  We have revised and improved the user manuals, started a FAQ section on the website, removed the password requirement from the software and manual download section of the website, improved the GPS antenna on the collars, improved and enhanced all product testing prior to shipping and made great improvements in our order forms for customized equipment.  There are several more things we did to make your life with our products easier but you get the picture.  Then, just when you thought it was safe to go back in the water, we have introduced a new activity data feature and the smart GPS feature.  Get your dialing finger ready boys and girls.  The difference between our experience with the phones and your experience with our products is that if you have a problem you can call (or Skype or email) and we help you right away………including weekends.

Quintin

What we track at Telemetry Solutions.

December 17th, 2009

The answer is you, our customers.  Twice every day we  meet about customers, what they liked and what they didn’t like.  What they need and what they don’t need.   An example:  recently we received a call from a customer who had lost his password and couldn’t log into the support page to download a piece of software.  He had to call us to get the password.  What a waste of time for him!  That was the end of that password requirement. Within 10 minutes that password restriction was gone forever……off the website.  Another example:  We used to send out calendars at the end of the year.  We did this for several years.  All of our customers received one.  They were nice, each month had a different photograph of North American wildlife.  On the last page, hanging down about an inch lower than the calendar proper was Telemetry Solutions’ name and contact information. Sitting in a customer’s office one day I noticed that he had our calendar on his wall but that our name and contact information had been cut off.  “Ah-hah!  Customers don’t like our name and contact info on their calendar,” I thought.  So that was the end of the calendars.  Oh, maybe that’s not the right story for this blog entry?

On a serious note, this is one big way in which the products improve, through customer feedback and our assessment of that feedback.  And we don’t beat it to death before we act, it happens quickly.  So loosen up those typing fingers or just give us a call, we would be happy to hear from you!  Compliment or complaint…..it doesn’t matter…..we want to hear it.

Quintin

GPS collars at Christmas time

December 4th, 2009

I continue to eat, sleep and breathe GPS collars.  Telemetry Solutions has the best crew ever and even the employees don’t quit thinking about their work after the shop is closed.  Typically December is busy but January is off the hook.  Customers tend to hold back until after the holidays and then we are hit with a barrage of orders.  In North America wildlife tracking collar orders seem to be at their peak in January.  We really wouldn’t mind if some of our customers just dropped us a line in December so that we could get a bit of a jump on the new year.  I hope it doesn’t sound like I’m whining about it, but everyone wants equipment yesterday and that’s hard to do when everyone orders at the same time.  So please let us know what your plans are for January.  Much appreciated.

Quintin

Wrapping up 2009 with much more data per collar

November 20th, 2009

Please keep your requests coming, it is through our customers’ needs that we move this technology forward.  The latest development will result in much more data…..useful data …..from small collars.  Anything you need, please let us know.

Quintin