Technically, our warranty protects you from manufacturing defects for 1-year from the time of purchase. In 28 years in business, we have never turned our back on a client that went up to 2 years before getting back to us with a problem. In effect, we appear to have a 2-year warranty.
When you hear the word Warranty, it sounds like a safety net—right? A little promise that says, “Hey, if something goes wrong, we’ve got your back.” At Telemetry Solutions, we know that customers rely on that promise. But not every Warranty is created equal, and not every buyer knows what theirs actually covers. So let’s break it down in plain English and help you get the clarity you deserve.
A Warranty is more than a line at the bottom of a purchase agreement—it’s a commitment. But many customers skim past the details and assume everything is protected. The truth is, the real value of a Warranty depends entirely on how well you understand it.
Telemetry Solutions designs equipment that’s built to last, but we still make our Warranty terms transparent so every customer knows exactly what falls under coverage, what doesn’t, and how to get support when they need it.
Most people don’t think about their Wrapping Up Warranty until something stops working. Then the panic sets in: “Wait, is this covered?”
That’s where clarity makes all the difference.
A well-understood Warranty helps you:
Telemetry Solutions encourages every customer to read their Warranty details upfront—because a clear understanding today saves frustration tomorrow.
Let’s bust a few myths, because these misunderstandings can cost you:
“All damage is covered.”
Nope. A Warranty typically protects you from manufacturing defects—not accidents, misuse, or unauthorized repairs.
“The warranty lasts forever.”
We wish! Every Warranty has a timeframe, and extensions vary by product type.
“If it breaks, they’ll replace it immediately.”
Sometimes yes, sometimes no. Repairs, replacements, or credits may vary based on assessment.
Understanding these details ensures your Wrapping Up Warranty works for you, not against you.
We keep the process simple—no confusing forms or never-ending ticket loops. When a customer files a Warranty claim, we:
This approach minimizes downtime and keeps your field operations running smoothly. Whether it’s hardware malfunction or sensor irregularities, our team ensures every valid Warranty claim is handled with transparency and care.
A Warranty can only protect you if it’s still active. Here’s how to keep yours intact:
Think of your Warranty like a partnership—you do your part, we do ours.
Want to stretch the value of your Warranty? Try this:
The more proactive you are, the smoother your service experience will be.
It typically covers manufacturing defects and hardware performance issues within the defined coverage period.
Accidental damage, misuse, modifications, and unauthorized repairs are generally excluded.
The duration varies by product category; refer to your documentation for specific timelines.
You can reach out to the Telemetry Solutions support team with your product details and a description of the issue.
Some products offer extended coverage options—ask our team for availability.
A Wrapping Up Warranty is one of the most valuable protections you get with your equipment—but only if you understand how it works. Telemetry Solutions keeps the process transparent so you always know what’s protected, what’s not, and how to get support fast. When you treat your Warranty as a partnership rather than fine print, you maximize the lifespan, performance, and reliability of your equipment.
If you ever feel uncertain, just reach out—we’re here to make the Warranty experience simple, clear, and truly helpful.
